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WhatsApp Chatbot for eCommerce: 11 Use Cases, Examples & Advantage

WhatsApp Chatbot for eCommerce: 11 Use Cases, Examples & Advantage

Questions to ask when choosing the best ecommerce chatbot platform for your business

Now smart chatbots are one step ahead of the logical chatbots above. They’re designed using technologies such as AI to understand human interactions and intent better before responding to them. They’re able to imitate human-like, free-flowing conversations, learning from past interactions and predefined parameters while building the bot. Chatfuel is a platform to create chatbots for Facebook Messenger.

With advanced technology and regular training, chatbots will answer every question like a human. You will certainly not exhaust your customers with a mechanical response if you implement AI-based chatbots on your eCommerce website. REVE Chat offers an intuitive chatbot platform that allows brands to create customized bots with zero coding based on ecommerce business needs. You can build & deploy ecommerce chatbots in a short time frame. Ecommerce chatbots are computer programs that interact with website users in real time.

Messenger Chatbot Ecommerce

Then, every time you send out your newsletter, send a chat message to your entire list and see your online traffic skyrocket. It’s really important to have a general CRM or a sales CRM integration. This is especially crucial when you are using your bot to gather leads and funnel them into the right hands. Second, you can either create a bot from scratch or use a template.

AI chatbots learn from human conversations to respond like a real person. Natural language processing in AI chatbots helps chatbots to understand the human language. B2C businesses can develop their products and services around the customers’ preferences with AI chatbots.

Testing Your Chatbot for E-commerce

You’ll be more likely to find what you’re looking for, and to buy it. But when you click through to most online stores, you’re left to your own devices. 😢 Most online shopping websites have nothing to steer you in the right direction or to answer your questions then and there. And if you, as a customer, can’t get the help you need, you’re less likely to buy. The StyleBot is an AI chatbot that allows enthusiasts to find shoes based on their preferences through product recommendations. However, StyleBot’s party trick was giving users the ability to create their own personalized shoe designs.

As the technology has advanced, bots have become faster and better at dealing with these questions. Chatbots are a great way to engage customers and provide personal customer support, which in turn drives conversions and sales. Thanks to huge advancements in machine learning and natural language processing, they are getting better at understanding customers and responding appropriately. And we’ve teamed up with chatbot supremos, Chatfuel, to give you the lowdown on ecommerce chatbot marketing on Facebook Messenger and how it can help your ecommerce business. A multilingual chatbot provides online shoppers with live chat and automated support in their preferred language.

It does not include an internal payment system, API, voice-assistant use, nor integration with any platforms other than Facebook. With so many food businesses switching to delivery or pick up only, it’s crucial to have this option available for your customers. In the food industry, we see a lot of companies switching to selling online, yet offering customers an option to pick up their food. You can also target your users by their location using iBeacon technology. So if you are selling event tickets, you can send push notifications to customers that are within a certain radius of your event’s location and see much better results. Customer feedback and reviews – create automatic flows to encourage your customers to review your products.

Many brands increased the sales of their business with strong communication. AI chatbots can ask about the budget range of the clients to determine whether they are a good lead for the business. Chatbots are software that communicates like a real-life person. There are two types of chatbots that are commonly used in eCommerce websites.

ecommerce chatbots

So before you get started, get a handle on what you want your chatbot to do for your business. With the Sephora chatbot, customers find products related to their fashion choices and taste. This chatbot also allows customers to find the perfect lipstick shade using a virtual makeover experience. Sephora Virtual Artist is an innovative chatbot that is great at audience engagement. Customers are now able to make their bookings fast with the Sephora chatbot. Sephora Virtual Assistant engages customers and encourages them to make purchases.


Another example is that of chatbots being used for order status. A simple chatbot will simply ask you for the order number and provide you with an order status update or a tracking URL based on the option you choose. In this case, the chatbot does not draw up any context or inference from previous conversations or interactions. Every response given is based on the input from the customer and taken on face value. G2, multichannel sales is the only way for ecommerce businesses to keep up with consumers and meet their demands on a platform of their choice.

Hundreds, if not thousands, of your leads are greeted with banners declaring the lowest price in the market, or best service in the industry. Great lead generation reflects how humans, not computers, deal with information. In an increasingly global economy, it is important to be able to speak your customers’ language.

ecommerce chatbots

The scope of automation in eCommerce is so expansive that by 2023, almost 70% of all commercial chatbots will be found in online retail. By having your ecommerce chatbot set up to assist in the customer journey, the reasons pulling them towards abandoning their cart is reduced. ecommerce chatbots As you can probably tell already, the complexity of conversations that a chatbot can have depends on how it’s programmed. If you have a skilled practitioner on hand to set it up, it can do wonders for how your company operates its digital customer-facing tasks.

Microsoft Bot Framework

Email newsletters to keep customers engaged, it’s time to add another strategy to the mix. If you’ve been using Siri, smart chatbots are pretty much similar to it! No matter how you pose a question, it’s able to find you a relevant answer.


This is one of the most frequently-used systems for creating Facebook Messenger chatbots. It also includes a payment system via Stripe , retargeting options, CRM and email integration, and analytics. Continuing in the theme of bots with feminine names, Ada is another platform allowing you to create your personalized chatbot with ease. Ashna was the lead CRO manager for PrettyLitter, a subscription product, where she optimized the marketing funnel and was able to increase the conversion rate 35% test after test. As a result, the company was able to expand to Pinterest Ads, Facebook ads, and affiliate marketing. Kelly created a partnership with BuzzFeed, launched a financial BootCamp for customers, and created viral content using influencers and UGC.

The Trends E-Commerce Retailers Needs to Address – Total Retail

The Trends E-Commerce Retailers Needs to Address.

Posted: Tue, 12 Apr 2022 07:00:00 GMT [source]

This rapid expansion shows that the collaboration between humans and chatbots is and will continue to improve as time passes. While Insomnobot3000 might not be directly creating sales, it’s definitely driving brand awareness. With no upselling or product suggestions, the bot is simple there to have a chat. It’s very conversational, being able to understand and respond to freely typed messages as opposed to just scripted conversations. First rolled out to support Christmas sales in 2017, Ralph the chatbot was a huge success.

Chatbots can help re-engage your customers and help increase the conversion rates of your advertising campaigns, email marketing and web traffic. If you’re brainstorming trying to find the perfect chatbot marketing strategy and feel stuck – then it’s time to get back to the basics. You can chatbots to get more leads, increase your site conversions, distribute & promote your content better and delight your existing customers. Chatbot cart reminders work similarly to any other type of cart reminder. (They’re easy to set up, too.) The user just needs to opt in to be contacted on your website, and their abandonment will trigger a notification.

  • Customers are able to get serviced in under 24 hours, without having to wait for a human rep on the phone or a live chat widget.
  • They’re proving especially useful to companies in the eCommerce sector, to allow customers to interact with a brand on their own terms, thereby reducing abandoned carts’ incidences.
  • Consumers are more likely to make a purchase from a brand that provides personalized experiences.
  • Now it’s time to build flows that simulate real conversation with your customers, allowing them to interact with your brand.
  • AI chatbots allow you to get an overview of the total messages sent by the users.

For first-time bot builders, we recommend picking a template. Here is a step-by-step tutorial for building a chatbot solution with Chatfuel. Up next – the best eCommerce chatbot strategies and ways to make your own chatbot. So whenever your team needs to buy something, this bot can help make it happen live. If your sponsored message is enticing enough, the user will respond and reopen that 24-hour window.

For example, if a person has checked the size guide and added two of the same item in the cart in different sizes, a chatbot can intervene to help the person find the right size. This not only eliminates a customer from having to go through the hassle of returning an item, but also saves the retailer significant costs related to returns. Similarly, using the intent of the buyer, the chatbot can also recommend products that ‘go along with’ the product they came looking for. Think of this as product recommendations, but more conversational like a chat with the salesperson you met.

They are also able to browse through a catalog and order the product using a chatbot. Read this chapter to learn specific chatbot strategies and tools that will propel your business to the next level. An ecommerce chatbot is easy to build with our free templates. Messenger bots can easily gather contact information from users so you can reach out to them on other channels. Most users have their phone number and/or email linked to their Facebook account already. That means it takes just one tap for them to share that information with your bot.

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